Client Success Lead

ScaleSource

Client Success Lead for a growing commercial landscaping company serving busy clients. Ensuring effective communication and tracking customer needs for timely resolutions.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilSenior💰 $1,250 - $1,500 per monthWebsite

About the role

Key responsibilities & impact

Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
Capture and clarify client issues, assigning and tracking until completion.
Identify patterns and problems, proposing solutions proactively.
Track client requests, property issues, and service updates for organized execution.
Record video updates and attend client meetings for clearer communication.
Facilitate bilingual communication between English-speaking clients and Spanish-speaking team members.

Requirements

What you’ll need

5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience
3+ years working directly with U.S.-based clients or U.S.-based companies
2+ years working remotely in a role that required independent ownership and follow-up
Fluent written and spoken English at a professional, client-facing level
Fluent or highly advanced Spanish communication skills
Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week
Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system
Ability to write clear client-facing updates with strong grammar, structure, and tone
Comfortable recording video updates with yourself on camera
Comfortable joining virtual client meetings
Comfortable making phone calls or voice calls when needed
Strong organization skills with a real personal system for tracking work
Strong ability to identify problems, recommend solutions, and follow through
Must be available during core U.S. business hours.

Benefits

Comp & perks

Bonus to be established after 90 day onboarding, bonus range of 8000 USD every 12 months

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Client Interaction ManagementIssue TrackingProject Management ToolsSpreadsheet ProficiencyVideo Communication

Soft Skills

Strong Organization SkillsProblem IdentificationSolution RecommendationClear Written CommunicationFollow-Through Ability