Customer Service, Admin Assistant

ScaleSource

Customer Service & Admin Assistant coordinating customer communications and administrative tasks for franchise owners. Managing multi-channel interactions and supporting operations without gaps.

Posted 7/4/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $1,500 per monthWebsite

About the role

Key responsibilities & impact

Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
Handle routine franchise admin so managers stay locked on operations
Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding

Requirements

What you’ll need

3+ years in customer-facing or admin support roles
Handled 60+ customer interactions/day for 6+ consecutive months
2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
Willing to undergo necessary training assessment as part of the recruitment process.
Professional home office setup and reliable internet

Benefits

Comp & perks

Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SupportAppointment ManagementService RecoveryData EntryCRM Management

Soft Skills

CommunicationOrganizationProblem-Solving