Customer Service, Admin Assistant

ScaleSource

Customer Service & Admin Assistant coordinating customer communications and administrative tasks for franchise owners. Managing multi-channel interactions and supporting operations without gaps.

Posted 7/4/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer interactions across multiple channels, including phone, email, SMS, and chat, while maintaining accurate CRM records and handling escalations effectively. Proven ability to support franchise operations through efficient appointment management and administrative tasks.

Highest-signal resume keywords

Customer Interaction ManagementCRM ProficiencyAppointment SchedulingEscalation HandlingAdministrative Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAppointment ManagementService RecoveryData EntryCRM Management

Soft Skills

CommunicationOrganizationProblem-Solving

Tools & Technologies

ZendeskHubSpotSalesforceServiceTitan

Industry Keywords

Franchise AdministrationCustomer-Facing RolesSOP Compliance

About the role

Key responsibilities & impact

Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
Handle routine franchise admin so managers stay locked on operations
Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding

Requirements

What you’ll need

3+ years in customer-facing or admin support roles
Handled 60+ customer interactions/day for 6+ consecutive months
2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
Willing to undergo necessary training assessment as part of the recruitment process.
Professional home office setup and reliable internet

Benefits

Comp & perks

Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run