Virtual Front Desk Operator, Vet Clinics

ScaleSource

Virtual Front Desk Operator for veterinary clinics managing calls and appointments. Requires experience in customer-facing roles with English fluency.

Posted 7/1/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $1,000 - $1,500 per monthWebsite

About the role

Key responsibilities & impact

Manage the clinic's calendar end to end — triage, scheduling, and missed-call recovery
Identify and respond to 12 life-threatening red flags for emergency triage
Run daily missed-call recovery, touching new leads within 20 minutes
Use Practice Management System (PMS), dialer, and SMS tools to manage client communication

Requirements

What you’ll need

0–5 years of customer-facing phone work (hospitality, dental/medical reception, or salon coordination backgrounds preferred)
Native-level English fluency with a warm, calm tone and audible smile; Spanish is a plus
Experience handling a Practice Management System (PMS), dialer, and SMS tool
Reliable availability across morning and evening peak hours.

Benefits

Comp & perks

Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing
Better Role Matching: You're placed where you can actually perform and grow
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to clinic owners and operators focused on growth
Real Ownership: We operate on EOS — clear goals, weekly scorecards, honest feedback. We track bookings, not hours, and expect an Owner Mindset where you flag patterns to managers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TriageSchedulingMissed-Call RecoveryClient Communication

Soft Skills

Warm ToneCalm Demeanor