Customer Service, Administrative Assistant – Fluent in Armenian

ScaleSource

Customer Service & Administrative Assistant managing customer interactions across franchise locations. Owns communication and administrative support while ensuring efficiency and organization.

Posted 5/27/2026full-timeRemote • 🇦🇲 ArmeniaMid-LevelSenior💰 $1,250 - $1,500 per monthWebsite

About the role

Key responsibilities & impact

Own All Customer Communication Channels
Appointment Management End-to-End
CRM / Help Desk Ownership
Franchise Admin Support
Escalation Management

Requirements

What you’ll need

3+ years of experience in customer-facing or administrative support roles
Proven ability to handle 60+ customer interactions per day for at least 6 consecutive months
2+ years of experience with CRM/help desk platforms (Zendesk, HubSpot, Salesforce, ServiceTitan, or similar)
Availability to work U.S. business hours overlap (minimum 6 hours/day, 5 days/week)
Strong performance track record: QA 90%+, CSAT 4.5/5+, or ability to pass a top-tier writing and audio assessment

Benefits

Comp & perks

Faster Hiring Process: We move quickly, communicate clearly, and don’t leave candidates guessing
Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMHelp DeskAppointment ManagementCustomer Interaction Management

Soft Skills

Customer CommunicationEscalation ManagementAdministrative SupportPerformance Tracking