Administrative Assistant
ScaleSource
full-time
Posted on:
Location Type: Remote
Location: Honduras
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Salary
💰 $1,250 - $1,500 per month
About the role
- Answer inbound calls professionally and promptly**
- Use approved greetings and scripts**
- Schedule service calls and inspections**
- Confirm appointments and communicate updates**
- Maintain high customer experience standards**
- Compile and manage daily call runs**
- Support dispatch coordination and routing**
- Fill schedule gaps when cancellations occur**
- Notify customers proactively of changes**
- Ensure technician utilization remains high**
- Track daily sales averages**
- Monitor closing ratios**
- Maintain accurate CRM records**
- Update operational dashboards**
- Support reporting visibility**
- Track service agreement renewals**
- Schedule maintenance appointments**
- Follow up with membership clients**
- Protect recurring revenue streams**
- Assist with invoicing coordination**
- Support payment tracking**
- Maintain organized digital records**
- Assist with reporting and operational tasks
Requirements
- Experience in customer service, dispatch, or administrative support**
- Strong communication and professional phone skills**
- Experience working with CRM systems (ServiceTitan or similar field-service CRM preferred)**
- Experience using VoIP/cloud-based phone systems**
- Google Workspace or Outlook proficiency**
- Experience with Slack, Teams, or similar communication platforms**
- Comfortable using spreadsheets and basic reporting dashboards**
- Strong attention to detail**
- Ability to work in fast-paced environments**
- Availability to overlap with U.S. business hours
Benefits
- Performance Incentives available based on operational efficiency & performance metrics
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemsServiceTitanVoIP systemscloud-based phone systemsspreadsheetsreporting dashboards
Soft Skills
communication skillsprofessional phone skillsattention to detailability to work in fast-paced environments