Customer Support

• Handle inbound calls with compassion and professionalism
• Support families and clients seeking home care services
• Manage dispatching and technician/caregiver routing to maximize utilization
• Make outbound calls for follow-ups, unsold estimates, and re-engagement lists
• Collaborate with the corporate marketing team
• Assist with social media content, remarketing, and promotional specials
• Help strengthen brand awareness and trust within the community
• ServiceTitan expertise (REQUIRED): Maintain and update the price book, adjust pricing guides, support overall system setup and workflow improvements
• Contribute to HR, policy-making, and the creation of Standard Operating Procedures

Customer Care Specialist – Marketing Support

Customer Care Representative, Spanish & English

Post Sale Customer Support, Spanish Speaking

Customer Care Representative

Customer Service Representative, Latin America