Customer Support

• Handle inbound calls with compassion and professionalism
• Support families and clients seeking home care services
• Manage dispatching and technician/caregiver routing to maximize utilization
• Make outbound calls for follow-ups, unsold estimates, and re-engagement lists
• Collaborate with the corporate marketing team
• Assist with social media content, remarketing, and promotional specials
• Help strengthen brand awareness and trust within the community
• Maintain and update the price book
• Adjust pricing guides
• Support overall system setup and workflow improvements
• Contribute to HR, policy-making, and the creation of Standard Operating Procedures

Customer Care Specialist – Marketing Support

Customer Experience Coordinator – Email, Chat, Call

Customer Service Assistant

Especialista en Servicio al Cliente