Virtual Assistant
ScaleSource
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇻🇪 Venezuela
Visit company websiteSalary
💰 $1,200 per month
Job Level
Mid-LevelSenior
About the role
- Answer inbound calls and respond to customer inquiries.
- Schedule and confirm in-home consultations and installation appointments.
- Maintain ongoing communication with customers throughout the order and delivery process.
- Follow up with customers after installation to ensure satisfaction and request Google Reviews.
- Track orders with suppliers and confirm delivery dates.
- Communicate updates with the installation team and customers.
- Keep accurate records in CRM and scheduling systems.
- Manage and create content for Facebook and Instagram.
- Post regularly, engage with followers, and respond to comments/messages.
- Support email campaigns by adding new contacts and managing lists.
- Conduct outbound calls to Realtors, contractors, designers, and new homeowners.
- Research and generate targeted call lists for outreach.
- Build and maintain a pipeline of leads for sales opportunities.
Requirements
- Previous experience as a Virtual Assistant, Customer Service Representative, or Marketing Assistant.
- Strong communication skills (verbal and written).
- Proficient with CRM systems, scheduling software, and social media platforms.
- Creative and skilled in using Canva to design engaging social media posts
- Highly organized, detail-oriented, and comfortable juggling multiple tasks.
- Outbound calling or lead generation experience is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM systemsscheduling softwarelead generationCanvacontent creationemail campaignscustomer inquiriesorder trackingsocial media managementoutbound calling
Soft skills
communication skillsorganizational skillsdetail-orientedmultitaskingcustomer satisfactionengagementcreativityfollow-uprelationship buildingresponsiveness