Scalepex

Product Manager

• Own the end-to-end omni-channel communication strategy across email, push, SMS, in-app, and emerging channels.
• Define roadmaps for onboarding, lifecycle, and engagement journeys for enterprise clients.
• Establish KPIs and measure the impact of communication on user behavior and program outcomes.
• Work hands-on in Braze (or similar platforms) to build campaigns, templates, data mappings, and triggers.
• Partner with Engineering, Data, and CRM teams to deliver personalized, data-driven journeys.
• Collaborate with client stakeholders across wellbeing, health, and digital experience.
• Implement governance, best practices, and platform standards for communications.
• Run experiments, launch A/B tests, analyze performance, and optimize continuously.
• Ensure all communications are compliant, aligned to client brand, and user-centric.

Lead Product Manager – Omni-Channel Communications

• Own the end-to-end omni-channel communication strategy across email, push, SMS, in-app, and emerging channels.
• Define roadmaps for onboarding, lifecycle, and engagement journeys for enterprise clients.
• Establish KPIs and measure the impact of communication on user behavior and program outcomes.
• Work hands-on in Braze (or similar platforms) to build campaigns, templates, data mappings, and triggers.
• Partner with Engineering, Data, and Scalepex nearshore CRM teams to deliver personalized, data-driven journeys.
• Collaborate with client stakeholders across wellbeing, health, and digital experience.
• Implement governance, best practices, and platform standards for communications.
• Run experiments, launch A/B tests, analyze performance, and optimize continuously.
• Ensure all communications are compliant, aligned to client brand, and user-centric.

Backend Engineer

• Develop and Maintain Applications: Write clean, maintainable, and efficient Ruby code within the Rails framework.
• Back-end Logic & APIs: Design and implement server-side logic, build robust APIs (RESTful), and manage background jobs.
• Database Management: Design database schemas, integrate various data storage solutions (like PostgreSQL or MySQL), and optimize database performance and queries.
• Integration: Integrate user-facing elements developed by front-end developers with server-side logic and connect applications with third-party web services/APIs.
• Testing and Quality: Implement and maintain automated testing platforms and unit tests (e.g., RSpec, Minitest), and participate in code reviews to ensure code quality and organization.
• Troubleshooting: Identify and fix bottlenecks, bugs, and performance issues in existing web applications.
• Collaboration: Work within cross-functional teams using Agile or Scrum methodologies, collaborating with designers, product managers, and other engineers.
• Deployment & DevOps (Optional/Senior): Familiarity with cloud platforms (AWS, Heroku) and continuous integration/continuous deployment (CI/CD) pipelines can be a requirement for more senior roles.

Senior Ruby on Rails Developer

Solutions Engineer

• Engage with business and technical stakeholders to understand current-state architecture, needs, and strategic objectives.
• Design future-state architectures and propose scalable, secure, and efficient solutions aligned with enterprise standards.
• Translate business requirements into technical designs, models, diagrams, or roadmaps.
• Lead architectural assessments, gap analysis, and solution recommendations.
• Support the evaluation of SaaS platforms, integration patterns, data flows, and system dependencies.
• Communicate complex concepts clearly to mixed audiences, from engineering teams to senior leadership.
• Provide architectural guidance to ensure solution integrity through implementation.
• Leverage AI tools to accelerate analysis, documentation, and solution development.

Enterprise Architect – SaaS Solutions Consultant

Customer Success Manager

• Engage with potential clients through outreach efforts to generate interest and new business opportunities.
• Guide new clients through onboarding, ensuring they understand the platform and its value.
• Maintain ongoing communication with current accounts to ensure satisfaction and identify opportunities to strengthen relationships.
• Support account management and customer service teams by coordinating client communications and following up on open items.
• Handle non-technical service requests and assist clients with general inquiries.
• Keep client records updated and organized in HubSpot or similar CRM tools.
• Collaborate with internal teams to share feedback, improve processes, and support growth initiatives.

Sales & Customer Success Specialist

Sales

• Sell BPO services and technology development solutions delivered from Mexico.
• Manage the full sales cycle: prospecting, presentations, proposals, RFPs, and contract negotiations.
• Work closely with delivery and technology teams in Mexico to align solutions and pricing with client needs.
• Highlight Mexico as a nearshore hub for outsourcing and software/IT development.
• Represent the company at networking events, trade shows, and industry forums.
• Maintain pipeline activity and provide accurate sales forecasts.

Lead Product Manager – Omni-Channel Communications

Lead Product Manager – Omni-Channel Communications

Senior Ruby on Rails Developer

Enterprise Architect – SaaS Solutions Consultant

Sales & Customer Success Specialist

Nearshore Sales Manager – BPO, Technology Development