Scalepex

Data Analyst

• Maintain a strong understanding of data and task workflows across operational departments.
• Communicate the status of ongoing tasks and issues to end users, team leads, and DataOps leadership.
• Analyze and troubleshoot insurance claims, eligibility, and import/export file mappings.
• Identify and resolve issues related to enrollment and enrollment changes within EDI files, partnering with engineering teams as needed.
• Coordinate ongoing EDI testing, implementations, and upgrades.
• Troubleshoot and report operational errors, including file movement and SFTP connection issues.
• Compare data files and reports against documented business requirements to ensure data quality and identify gaps.
• Support continuous improvement of data workflows, documentation, and operational processes.
• Perform additional duties as assigned by the Team Lead or DataOps Manager.

Healthcare Data Analyst

Project Manager

• Lead end-to-end delivery of healthcare data and EDI implementations (834, 837, 835, 270/271, and related files).
• Coordinate setup, testing, and monitoring of inbound and outbound data feeds with internal teams and external partners.
• Gather and document requirements, develop file specifications, and manage testing cycles.
• Partner with Account Management, Implementation, Data Operations, Engineering, and external stakeholders to align priorities and deliverables.
• Manage client benefit changes and data updates with minimal disruption.
• Identify risks, drive issue resolution, and ensure high data quality, accuracy, and reliability.
• Provide regular status updates, milestone tracking, and KPI reporting.
• Drive continuous improvement across data operations processes and workflows.
• Manage documentation and delivery using tools such as JIRA and Confluence.

Project Manager, Data Operations

Manager

• Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.
• Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.
• Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.
• Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.
• Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.
• Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.
• Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams.
• Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts.
• Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change.
• Coordinate with operational leaders on SOP updates, training plans, and team readiness activities.
• Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program.
• Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.

Healthcare Data Analyst

Project Manager, Data Operations

Change Management Lead – Manager