Customer Success Manager
ScalePad
full-time
Posted on:
Location Type: Hybrid
Location: Markham • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$80,000 - CA$108,000 per year
Job Level
JuniorMid-Level
Tech Stack
Switching
About the role
- Manage all strategic post-sales activity for various customer segments
- Maintain deep understanding of the product to help customers achieve business objectives
- Leverage high-touch and one-to-many tactics for positive outcomes
- Proactively identify and flag churn risk
- Develop, test, and iterate on engagement strategies
- Analyze customer data for effective engagement within portfolio
- Partner with Sales, Account Management, Marketing, and Product teams
- Function as the voice of the customer
Requirements
- 2+ years of B2B customer success
- Experience working with a large portfolio of customers (+100)
- High prioritization skills and process orientation
- Context switching ability
- Experience using a dynamic tech stack including Hubspot and Gainsight
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
Benefits
- Health insurance
- 100% medical and dental coverage fully employer-paid
- RRSP matching after one year of employment
- Annual budget for professional development
- Hybrid Flexibility
- Fitness facility in the office
- Outdoor ping-pong tables
- Climbing wall in the office
- Unlimited flex-time policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B customer successcustomer data analysisengagement strategies
Soft skills
high prioritization skillsprocess orientationcontext switching abilitywritten communicationverbal communicationpositive attitudeempathyinitiativeadaptability