Lead Account Manager

ScaleOps

Lead Account Manager driving retention, expansion, and customer success for ScaleOps’ autonomous cloud and AI infrastructure platform. Leading teams, executive relationships, and revenue growth.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success within a B2B SaaS environment, focusing on customer retention, expansion, and team leadership. Proven ability to build executive relationships and drive operational excellence through effective coaching and strategic account management.

Highest-signal resume keywords

Account ManagementCustomer SuccessTeam LeadershipCRM ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionRevenue GrowthAccount StrategyKPI DevelopmentOperational Best Practices

Soft Skills

LeadershipCoachingCommunicationOrganizational SkillsCollaboration

Tools & Technologies

SalesforceJiraConfluenceGrafana

Industry Keywords

B2B SaaSCloud TechnologyDevOpsCustomer Engagement

Tech Stack

Tools & technologies

CloudGrafana

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of Account Managers, fostering a high-performance, customer-centric culture.
Own the success of the Account Management function by driving customer retention, expansion, and long-term customer satisfaction.
Build and maintain executive-level relationships with strategic customers, serving as an escalation point for complex business and technical challenges.
Partner closely with Sales, Customer Success, Product, and Engineering to ensure customers achieve maximum value from ScaleOps.
Coach the team on account strategy, executive communication, renewals, and expansion opportunities.
Drive revenue growth through renewals, upsells, and cross-sells while ensuring the team consistently meets or exceeds its targets.
Establish and optimize account management processes, playbooks, KPIs, and operational best practices as the organization scales.
Monitor customer health, adoption, and business outcomes, proactively identifying risks and opportunities across the customer portfolio.
Review account performance, pipeline, and forecasts, providing visibility and actionable insights to leadership.
Ensure accurate CRM hygiene and reporting, maintaining clear documentation of customer engagements, renewals, and expansion activities.
Collaborate with Enablement and Leadership to onboard, train, and continuously develop the Account Management team.

Requirements

What you’ll need

5+ years of experience in Account Management, Customer Success, or a related customer-facing role within a B2B SaaS or cloud technology company, with experience in the DevOps domain.
2+ years of experience leading customer-facing teams.
Proven track record of driving customer retention, expansion, and long-term customer success.
Strong leadership, coaching, and people development skills.
Excellent executive presence and communication skills, with the ability to build trusted relationships at all organizational levels.
Highly organized with the ability to prioritize, manage multiple initiatives, and drive execution in a fast-paced environment.
Strong analytical and problem-solving skills with a proactive, ownership-driven mindset.
Experience working with CRM and customer success platforms such as Salesforce, Jira, Confluence, and Grafana, or similar tools.
Collaborative leadership style and cross-functional team orientation.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ScaleOps Website LinkedIn All Job Openings 51 - 200 employees Founded 2022 🤝 B2B 📣 Marketing B2B
Marketing ScaleOps is a company whose public website (scaleops. com) uses cookie consent and tracking technology; the provided text is a cookie/consent disclosure showing integrations with marketing and analytics providers (HubSpot, Google Analytics, Hotjar, Cloudflare, LinkedIn, Apollo, G2, etc. ). The available snippet contains only privacy/cookie details and does not describe ScaleOps’s products, services, or target customers. Based on the site’s heavy use of marketing, lead-capture and analytics tooling, the business appears to operate commercially with a focus on marketing and likely selling to other businesses, but specific offerings are not described in the provided content. Lead Account Manager Job not on LinkedIn 🔥 45 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, mentor, and develop a team of Account Managers, fostering a high-performance, customer-centric culture.
Own the success of the Account Management function by driving customer retention, expansion, and long-term customer satisfaction.
Build and maintain executive-level relationships with strategic customers, serving as an escalation point for complex business and technical challenges.
Partner closely with Sales, Customer Success, Product, and Engineering to ensure customers achieve maximum value from ScaleOps.
Coach the team on account strategy, executive communication, renewals, and expansion opportunities.
Drive revenue growth through renewals, upsells, and cross-sells while ensuring the team consistently meets or exceeds its targets.
Establish and optimize account management processes, playbooks, KPIs, and operational best practices as the organization scales.
Monitor customer health, adoption, and business outcomes, proactively identifying risks and opportunities across the customer portfolio.
Review account performance, pipeline, and forecasts, providing visibility and actionable insights to leadership.
Ensure accurate CRM hygiene and reporting, maintaining clear documentation of customer engagements, renewals, and expansion activities.
Collaborate with Enablement and Leadership to onboard, train, and continuously develop the Account Management team. 🎯 Requirements
5+ years of experience in Account Management, Customer Success, or a related customer-facing role within a B2B SaaS or cloud technology company, with experience in the DevOps domain.
2+ years of experience leading customer-facing teams.
Proven track record of driving customer retention, expansion, and long-term customer success.
Strong leadership, coaching, and people development skills.
Excellent executive presence and communication skills, with the ability to build trusted relationships at all organizational levels.
Highly organized with the ability to prioritize, manage multiple initiatives, and drive execution in a fast-paced environment.
Strong analytical and problem-solving skills with a proactive, ownership-driven mindset.
Experience working with CRM and customer success platforms such as Salesforce, Jira, Confluence, and Grafana, or similar tools.
Collaborative leadership style and cross-functional team orientation. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Account Manager, Client Engagement 🔥 45 minutes ago New Engen 201 - 500 📣 Marketing 📱 Media 🤝 B2B Website LinkedIn All Job Openings Senior Account Manager leading integrated influencer campaigns for New Engen, a digital marketing agency. Managing client relationships, cross-functional execution, timelines, budgets, and campaign performance insights. 🇺🇸 United States – Remote 💵 $77k - $96k / year 💰 Private Equity Round - New Engen on 2021-12 ⏰ Full Time 🟠 Senior 💰 Account Manager National Account Manager 🔥 53 minutes ago The Conair Group 201 - 500 🏭 Manufacturing 🤝 B2B Website LinkedIn All Job Openings National Account Manager growing grocery revenue for Conair’s consumer appliance and personal care brands. Managing retailer relationships, promotions, brokers, pricing, and joint business plans. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Account Lead, Paid Social 🔥 1 hour ago DEPT® 1001 - 5000 📣 Marketing 🤖 Artificial Intelligence 📱 Media Website LinkedIn All Job Openings Account Lead driving Meta paid social strategy and mobile app acquisition for DEPT®, a technology-and-marketing growth company. Leading complex client accounts, testing roadmaps, performance optimization, and high-performing paid media teams. 🇺🇸 United States – Remote 💵 $96k - $120k / year ⏰ Full Time 🟠 Senior 💰 Account Manager Territory Manager 🔥 1 hour ago ITW 10,000+ employees 🚘 Automotive 🏗️ Construction 🍽️ Food & Beverage Website LinkedIn All Job Openings Territory Manager driving sales of ITW commercial construction fastening and concrete solutions across the Northeast United States. Building contractor relationships, providing technical support, and closing projects. 🇺🇸 United States – Remote 💵 $90k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Outside Account Manager 🔥 1 hour ago Dealer Tire 1001 - 5000 🏭 Manufacturing 🚘 Automotive 🛒 Retail Website LinkedIn All Job Openings Outside Account Manager helping auto dealers grow tire sales for Dealer Tire. Managing dealership portfolios, sales strategies, training, inventory, pricing, and customer relationships across Illinois. 🇺🇸 United States – Remote 💵 $71.2k - $88.8k / year 💰 $157.9M Private Equity Round on 2009-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs