Senior Client Success Manager
Scale to Win
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95,000 per year
Job Level
About the role
- Own a portfolio of strategic accounts through onboarding, engagement, expansion, and renewal.
- Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive relationship management and identifying expansion opportunities.
- Utilize HubSpot and product usage data to identify at-risk accounts, intervening proactively to mitigate churn before it happens.
- Develop and execute account success plans that align Scale to Win’s capabilities with client campaign goals.
- Partner closely with the Sales team during the handoff to ensure continuity of vision.
- Build and maintain trusted relationships with executive-level decision-makers and campaign managers, positioning Scale to Win as an indispensable partner.
- Lead Executive Business Reviews (EBRs) and QBRs that use data-driven insights to tell compelling value stories to senior leaders.
- Serve as the 'Quarterback' for the client lifecycle, leading complex onboardings and product migrations with a project manager’s discipline.
- Design and deliver tailored training sessions and materials that simplify complex platform capabilities for users.
Requirements
- 4+ years of Client Success or Customer Success experience managing a book of business
- Proven track record of success with both GRR and NRR metrics across the full client lifecycle
- Demonstrated ability to manage accounts from onboarding through renewal and expansion
- Strong consultative skills including deep curiosity, root cause analysis over symptom treatment, and ability to guide clients to proven best practices
- Skilled presenter capable of delivering effective, engaging training sessions and commanding executive-level business reviews
- Strong technical aptitude with the ability to troubleshoot complex platform issues for non-technical users
- Data-driven mindset with experience using analytics to inform account strategy and mitigate risk
- Experience using HubSpot (or similar CRM) to manage client relationships and track account health
- Experience working in politics or with nonprofits (campaign-level work, fundraising, organizing, or similar)
Benefits
- $95,000 yearly salary (base). As part of our commitment to equity, salaries are non-negotiable.
- This role may be eligible for a discretionary bonus as determined by the company in its sole discretion.
- 401k matching up to 6% after a provisional period.
- Ten paid company holidays, two floating holidays, and a week and a half-long holiday break at the end of the year.
- Generous paid vacation (up to 24 days a year with time accrued monthly); paid sick leave; paid short-term medical, caregiver, bereavement, and other personal leave.
- 16 weeks of paid parental leave and an additional 4 weeks of part-time, fully-paid flex time. This is available to all new parents of any gender, including adoptive parents.
- Fully-paid premium, $0 deductible, top-notch medical insurance, as well as dental and vision insurance, for you and your dependents.
- Remote working with flexible working conditions, a stipend to support your home office setup, and access to a company computer.
- Every employee is invited to donate 25,000 free texts to a non-profit of their choice each year.
- To support continued professional growth and development, Scale to Win offers each employee an annual $2,000.00 stipend towards achieving your professional development goals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Client SuccessCustomer SuccessGross Revenue Retention (GRR)Net Revenue Retention (NRR)onboardingaccount managementroot cause analysisdata-driven insightsanalyticstroubleshooting
Soft Skills
relationship managementconsultative skillspresentation skillstraining deliveryexecutive communicationcuriosityguidanceengagementproject managementstrategic thinking