Lifecycle & Retention Manager

Scale Army Careers

. Own the full post-purchase customer journey, building and optimizing retention systems across email, SMS, loyalty, referrals, and reviews.

Posted 4/5/2026contractRemote • 🇪🇬 EgyptMid-LevelSenior💰 $2,500 per monthWebsite

About the role

Key responsibilities & impact

Own the full post-purchase customer journey, building and optimizing retention systems across email, SMS, loyalty, referrals, and reviews.
Own the full lifecycle ecosystem across Klaviyo, including flows, campaigns, segmentation, deliverability, and list health.
Lead SMS strategy through Attentive, managing campaign execution, subscriber growth, compliance, and revenue attribution.
Coordinate cross-channel journey logic between Klaviyo and Attentive, including suppression logic, frequency capping, and sequencing.
Develop reactivation strategies for lapsed customers, one-time buyers, and seasonal purchasing segments.
Share retention insights that support broader acquisition strategy decisions.

Requirements

What you’ll need

3 to 5 years of lifecycle marketing or retention ownership within a DTC brand environment
Deep expertise in Klaviyo, including advanced segmentation, dynamic content, A/B testing, and deliverability management
Strong hands-on experience with Attentive or similar SMS platforms such as Postscript
Experience building or rebuilding retention programs with measurable revenue impact
Loyalty and referral program launch experience with demonstrated performance outcomes

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

lifecycle marketingretention ownershipadvanced segmentationdynamic contentA/B testingdeliverability managementretention programsrevenue impactloyalty programsreferral programs