Set qualified appointments by engaging with leads and scheduling calls with potential clients.
Ensure all appointments are scheduled in alignment with sales targets and objectives.
Work closely with the sales team to confirm appointments and align on expectations.
Follow up with leads through calls, texts, and emails to confirm qualification and appointment details.
Ensure timely responses to client inquiries and concerns while maintaining clear communication throughout the scheduling process.
Manage the sales pipeline and ensure all prospects are properly entered, tracked, and followed up with.
Keep the CRM system updated with appointment status, client interactions, and follow-up actions.
Take proactive steps to ensure clients attend scheduled calls through reminders and confirmations via phone, email, and text.
Address concerns or obstacles that may prevent clients from attending calls or appointments.

Requirements

2+ years of experience as an SDR or BDR.
Proven experience setting appointments and following up with leads through multiple communication channels, including calls, emails, and texts.
Excellent written and verbal communication skills, with strong English grammar and tone.
Strong organizational skills with the ability to manage and prioritize a busy pipeline of leads and appointments.
Proficiency with CRM systems and scheduling tools.
Ability to engage and nurture leads while maintaining commitment to scheduled appointments.
Highly proactive with a strong sense of responsibility for follow-up and appointment completion.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM systemsscheduling toolsappointment settinglead follow-upsales pipeline management

Soft Skills

communication skillsorganizational skillsproactiveresponsibilitylead nurturing