ScalableOS

Project Coordinator

ScalableOS

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Coordinate end-to-end delivery for simpler IT projects: PC deployments, endpoint refreshes, peripheral installs, basic cabling, software rollouts, and small office moves.
  • Create and maintain project schedules, task lists, and resource assignments using the company’s project tools (CW Manage, Moovila).
  • Gather and document customer requirements, site info, and acceptance criteria; confirm readiness for deployment.
  • Prepare work orders, materials lists and equipment inventories; coordinate procurement and staging with operations/warehouse.
  • Dispatch and coordinate technicians/third-party vendors (Field Nation); monitor onsite progress and verify completed work against checklists.
  • Communicate proactively with customers and internal teams: status updates, change notifications, escalation of issues and risks.
  • Conduct pre-installation checks, basic technical validation, and post-installation acceptance testing; document outcomes in ticketing system (CW Manage).
  • Maintain accurate project documentation: runbooks, cabling diagrams, asset tagging records, photos and sign-offs.
  • Manage simple project financials: track time, expenses, and report on budget variances to the PM.
  • Apply standard change control and quality processes; escalate any scope creep, complex technical issues, compliance or safety concerns to a PM.
  • Participate in project handoffs to account managers or service delivery for ongoing support.
  • Contribute to continuous improvement by identifying process gaps, recurring issues and suggestions for playbook updates.

Requirements

  • 1–3 years’ experience coordinating IT projects or field service operations in an MSP, IT/IS department, or technical services environment.
  • Practical, hands-on familiarity with PC hardware, OS installation/imaging (Windows), basic networking (Ethernet, DHCP), and common productivity software.
  • Experience with ticketing/PSA systems (e.g., ConnectWise Manage) and basic project scheduling tools (e.g., Microsoft Project, Asana, Smartsheet, Moovila).
  • Strong organizational skills, attention to detail, and ability to manage multiple small projects concurrently.
  • Excellent written and verbal communication; comfortable interacting with customers and technical staff.
  • Able to follow standard operating procedures and escalate appropriately.
  • Preferred Certifications: CompTIA A+, Network+, ITIL Foundation (or working toward).
  • Experience with asset management and inventory systems.
  • Experience coordinating third-party vendors and logistics for onsite deployments.
Benefits
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.
  • Should be open for occasional after-hours or weekend work to meet client schedules.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PC hardwareOS installationimagingbasic networkingEthernetDHCPticketing systemsproject schedulingasset managementinventory systems
Soft Skills
organizational skillsattention to detailcommunicationcustomer interactionability to manage multiple projectsfollowing proceduresescalation skillscontinuous improvement
Certifications
CompTIA A+Network+ITIL Foundation