Service Delivery Project Manager
ScalableOS
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Manage full project lifecycle: intake, kickoff, planning, execution, monitoring, and closeout
- Ensure alignment between approved sales scope and delivery execution
- Maintain project schedules, milestones, risk registers, and documentation
- Coordinate and manage scope changes and formal change orders
- Ensure adherence to project delivery standards and documentation requirements
- Coordinate engineering resources across Helpdesk, Projects, and Cybersecurity teams
- Collaborate with Service Managers and Team Leads to balance project work with operational commitments
- Forecast resource capacity needs and proactively escalate constraints
- Serve as the primary point of contact for clients during active projects
- Lead project kickoff meetings and recurring status updates
- Proactively manage expectations when risks, delays, or scope changes arise
- Deliver executive-level communications, especially for enterprise and regulated clients
- Monitor project budgets, labor utilization, and gross margin performance
- Ensure billable hours align with approved estimates
- Escalate financial risks and margin concerns early
- Coordinate billing milestones and support accurate percent-complete tracking
- Partner with Sales during project handoffs to validate scope clarity
- Work closely with Solution Architects and Engineers on technical risk alignment
- Support Account Managers in maintaining strong client relationships
- Maintain accurate project records in ConnectWise or equivalent PSA systems
- Ensure technical documentation is complete prior to project closure
- Contribute to continuous improvement of project templates, workflows, and delivery standards
Requirements
- Minimum 5 years of experience in project management within IT, MSP, or service delivery environments
- Experience managing infrastructure, cloud, or cybersecurity-related projects
- Proven ability to manage budgets, timelines, and cross-functional teams
- Strong client-facing communication and stakeholder management skills
- Experience working in structured SLA-driven environments
- Experience with ConnectWise Manage or equivalent PSA tool (required)
- Understanding of Microsoft 365, Azure, networking, and cybersecurity environments
- MSP project delivery experience strongly preferred
- Ability to work between 7:00 AM – 7:00 PM HST, with flexibility as business needs require
- Willingness to work up to 40–55 hours per week, including potential after-hours or weekend support
- Strong financial acumen with accountability for project gross margin (target ≥50%)
- Ability to maintain high schedule performance (90%+ on-time delivery)
- Strong risk identification and escalation capabilities
- High level of ownership — focused on outcomes, not just task coordination
- Ability to operate in a fast-paced, evolving service delivery environment
Benefits
- Competitive Pay +10% Night Differential
- Fully Remote Setup
- Full-Time Employment
- Company-Provided Laptop
- Complete Statutory Benefits
- HMO with Free Dependent Life Insurance (Up to 3M coverage)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbudget managementtimeline managementcross-functional team managementrisk managementinfrastructure project managementcloud project managementcybersecurity project managementSLA managementtechnical documentation
Soft Skills
client-facing communicationstakeholder managementexpectation managementstrong ownershiprisk identificationescalation capabilitiesflexibilitycontinuous improvementcollaborationorganizational skills