ScalableOS

Analyst, Enterprise Service Desk

ScalableOS

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

AzureDNSTCP/IP

About the role

  • Provide first and second-level support for Microsoft 365, Active Directory, Intune, and Azure.
  • Troubleshoot and resolve issues related to Windows Servers, DNS, DHCP, and TCP/IP.
  • Support client onboarding/offboarding processes, including user account and permissions management.
  • Monitor systems, perform patching, and apply preventative maintenance.
  • Document incidents, requests, resolutions, and technical processes accurately.
  • Escalate complex issues to senior engineers or specialized teams as needed.
  • Assist in the implementation of security initiatives, including MFA and endpoint protection.
  • Provide professional, client-facing communication to ensure positive end-user experiences.
  • Contribute to projects, migrations, and system improvements as required.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
  • Minimum 3 years of IT experience (2 years acceptable with strong certifications)
  • Technical proficiency in: Microsoft 365, Active Directory, Intune, Azure, Networking fundamentals (DNS, DHCP, TCP/IP)
  • Microsoft certifications required: MS-900, AZ-900, AZ-104
  • Strong client-facing communication skills with the ability to explain technical issues to non-technical users.
  • Prior experience in MSP or enterprise environments highly preferred.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365Active DirectoryIntuneAzureWindows ServersDNSDHCPTCP/IPnetworking fundamentalssecurity initiatives
Soft Skills
client-facing communicationproblem-solvingtechnical explanationdocumentationescalationcollaborationcustomer serviceprofessional communicationuser account managementpreventative maintenance
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyMS-900AZ-900AZ-104