ScalableOS

Network Services Engineer

ScalableOS

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

CloudDNSFirewallsITSMTCP/IPVMware

About the role

  • Troubleshoot end user connectivity from/to office and datacenters.
  • Support and troubleshoot on premise client network stack including switches, routers, access points, and circuits e.g. DIA’s and P2P.
  • Be able to support any specific client requirements for voice/video/security from 3rd party Vendors.
  • Create, manage, and troubleshoot next-generation firewall rules sets from vendors including Palo Alto, Meraki, and Juniper Networks.
  • Support IPSec VPNs with a variety of hardware, policy-based routing and a variety of cloud based computing and multi-site, multi-platform connectivity.
  • Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with network infrastructure.
  • Record all work activities in a timesheet in our ticketing system (ConnectWise).
  • Effectively communicate with both clients and peers ensuring timely responses.
  • Participate in on-call rotation.

Requirements

  • 3 + years of networking experience
  • Working knowledge and support experience with Juniper firewalls and switches utilizing Juniper Mist and CLI.
  • Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QOS, NATs and ACLs.
  • A thorough understanding of the OSI model, Ethernet, and TCP/IP networking concepts.
  • Working knowledge of virtualisation and network integration with VMware infrastructure.
  • Experience with network monitoring platforms.
  • Knowledge and working experience with Next Generation firewalls such as Juniper SRX, Meraki MX, and Palo Alto.
  • Experience with Meraki wireless appliances.
  • Ability to prioritize and multitask.
  • Willingness to learn new technologies and maintain industry knowledge.
  • Excellent communication and interpersonal skills.
  • Work with and be a part of a collaborative team environment.
  • Experience working with ITSM tools such as Connect Wise Manage or similar.
  • Bachelors degree a plus.
  • Industry certifications a plus.
  • Flexibility for after hours and weekend work.
  • Ability to work on call rotation.
Benefits
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
networkingtroubleshootingfirewall managementIPSec VPNLAN/WAN diagnosticsTCP/IPDHCPDNSOSPFvirtualization
Soft skills
communicationinterpersonal skillsprioritizationmultitaskingcollaborationproblem-solvingflexibilitywillingness to learntime managementclient management
Certifications
industry certificationsBachelor's degree