IT Support

• Provide support to end users calling or emailing support tickets
• Regularly interact with business owners and staff
• Maintain support metrics in keeping with company standards
• Manage support related projects
• Customer Software roll-outs
• Operating System updates
• Various internal projects
• Manage help desk system software.
• Maintain a high level of efficiency
• Work directly with helpdesk vendor to provide internal workflows to meet the staff needs
• Collaborate with Network Engineers/Field Tech Staff to resolve support tickets.
• Participate in on call rotation
• Work closely with RMM tools to maintain customer system

L2 Helpdesk Technician

Interior Designer, Revit Specialist

Senior IT Engineer, MSP, Level 3

IT Support Specialist

IT Help Desk Engineer