Working Student, IT Operations
BLAST
Salesforce Support and Operations Specialist
Scalable
full-time
Posted on:
Location: 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloud
About the role
- Join a cross-functional team to improve Customer Support effectiveness and satisfy the next million clients.
- Work as a Backend/Salesforce Engineer and build features in the domain of Customer Support and Self-Service.
- Own and evolve Salesforce solutions for Customer Support and other operations teams.
- Integrate Salesforce with knowledge base, phone system, the Scalable Capital backend and other services.
- Leverage AWS cloud and serverless services to build and run our platform efficiently.
- Write clean, testable, maintainable and well-documented code and treat security as a first class citizen.
- Be part of modern software development practices (agile and self-managed teams, CI/CD, test automation, cloud-based infrastructure and tooling).
- Opportunity to grow into a Salesforce developer or Fullstack developer.
Requirements
- A university degree in a relevant field of study (Computer Science, Engineering, Business, etc.) or a comparable practical experience.
- Extensive professional experience working with Salesforce or similar.
- Experience with Service Cloud functionalities like Omni Channel, LiveChat, and Salesforce Flows.
- Salesforce Certified Platform Administrator certification is a must.
- Salesforce Certified Service Cloud Consultant and Salesforce Certified Business Analyst certifications are good to have.
- A passion for well architected, testable and documented solutions and an agile mindset.
- Strong analytical thinking, both in the technical and in the product domain.
- Crisp communication skills in English.
- Background in the financial industry and financial software product development is an advantage.
- Experience with AWS cloud and serverless services and backend integrations.
