Account Director

SBM

Account Director responsible for customer retention and growth strategies at SBM Management Services. Collaborating with teams to align with corporate plans and market trends in California.

Posted 4/16/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $140,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Plans, develops, and implements customer strategies for the retention of existing business and growth within a specific customer.
Provides direction and develops growth and retention for client specific programs.
Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship.
Consults with development teams on market requirements and product features.
Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team.
Coordinates and aligns strategy with corporate growth plan.
Works with other departments to help develop relationship with regards to pricing, positioning, and packaging.
Evaluates and analyzes program results and presents recommendations for changes in strategy.

Requirements

What you’ll need

Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.
May be required to have a valid driver’s license.

Benefits

Comp & perks

SBM offers comprehensive benefit packages.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strategic planningcustomer retentiongrowth developmentmarket analysiscommunicationcollaborationevaluationrecommendation presentation

Certifications

Bachelor’s degree in Business Management