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S
Customer Service Representative
SBMCustomer Service Representative at SBM responsible for cleanliness and sanitation across multiple locations. Performing janitorial duties and ensuring compliance with safety protocols in a team environment.
About the role
Key responsibilities & impact- The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Requirements
What you’ll need- No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
- May be required to have a valid driver’s license.
- Completed all safety and task training certification.
- May be required to be forklift certified.
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents.
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Benefits
Comp & perks- SBM offers comprehensive benefit packages.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
janitorial dutiesmotorized cleaning equipmentcleaning methodscleaning compoundscleaning chemicalsforklift operationsafety and task training
Soft Skills
customer servicecommunication skillsteamworkprofessional appearanceability to follow instructionsability to take direction
Certifications
valid driver’s licenseforklift certificationsafety training certification