Senior Account Administrator

SBA Communications

Senior Account Administrator managing complex account administration for a wireless communications leader. Ensuring compliance, satisfaction, and operational excellence across multiple regions while mentoring junior staff.

Posted 4/29/2026full-timeRemote • 🇹🇿 TanzaniaSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for major client accounts, ensuring compliance and client satisfaction
Manage complex contract amendments and colocation requests, including risk assessment and resolution of issues
Lead preparation of detailed and executive-level reports, providing insights and recommendations for decision-making
Oversee FCU and RFI processes, ensuring timely and accurate execution across multiple regions
Identify trends, risks, and opportunities for improvement in operational workflows and recommend strategic solutions
Coordinate with internal and regional teams to resolve escalated issues and ensure seamless execution of processes
Mentor and guide junior administrators, providing training and best practices for account management
Collaborate with senior leadership on strategic initiatives related to resource sharing and infrastructure optimization

Requirements

What you’ll need

Minimum of 3-5 years in account administration, contract management, or related roles
Demonstrated experience managing complex contracts and leading process improvement initiatives
Bachelor’s degree in Business Administration, Management, or a related field preferred
Strong understanding of contract administration and amendment processes
Familiarity with colocation operations and internal workflow coordination
Proficiency in using administrative portals and tracking tools (e.g., Collo Portal)
Excellent organizational and analytical skills, with attention to detail
Effective communication and interpersonal abilities for client and team interactions
Ability to manage multiple priorities and follow up on outstanding tasks with regional and internal teams

Benefits

Comp & perks

Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees)
401K with a generous company match
Employee Stock Purchase Plan offering company stock at a discount
Access to a dedicated Health Concierge service
Generous Paid Time Off (PTO) package
Paid holidays
Paid volunteer hours
Tuition reimbursement
Support for professional certifications
Wellness reimbursement program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract managementprocess improvementrisk assessmentworkflow coordinationreport preparationdata analysisclient account managementcolocation operationsadministrative portalstracking tools

Soft Skills

organizational skillsanalytical skillsattention to detailcommunication skillsinterpersonal skillsmentoringleadershipproblem-solvingcollaborationtime management