Student Engagement Specialist

Saybrook

Student engagement specialist guiding admissions, financial aid, onboarding, and retention. Supporting Saybrook University’s student programs, events, and engagement initiatives.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student engagement, admissions processes, and financial aid navigation, with a strong focus on supporting diverse student populations and enhancing student success. Proficient in utilizing Student Information Systems and CRM tools to facilitate effective communication and collaboration across departments.

Highest-signal resume keywords

Bachelor’s Degree in Education3+ Years of Experience in Higher EducationFinancial Aid Process KnowledgeStudent Information Systems (SIS) ProficiencyStrong Interpersonal and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Aid SupportAdmissions ProceduresStudent Support ServicesEvent CoordinationData ReportingProgram DevelopmentCritical ThinkingProblem-SolvingOrganizational SkillsAttention to Detail

Soft Skills

Interpersonal SkillsCommunication SkillsCollaborationRelationship BuildingAdaptability

Tools & Technologies

Student Information Systems (SIS)Financial Aid PlatformsCRM ToolsSalesforceCampus Nexus

Industry Keywords

Higher Education AdministrationStudent AffairsDiversity, Equity, InclusionStudent RetentionFinancial Literacy

About the role

Key responsibilities & impact

Link Student Life, Admissions, and Academic Affairs to ensure a seamless transition from prospective status to engaged university community membership
Guide prospective students through admissions and financial aid navigation
Connect students with academic advisors for course scheduling
Provide front-line financial aid support, including FAFSA completion, eligibility requirements, and application deadlines
Collaborate with Academic Advisors to align new students’ course schedules with degree requirements and career aspirations
Offer individualized support and connect students with university resources
Lead the Student ID process for new students
Own the New Student Onboarding process
Develop and implement student engagement programs, including welcome-back week, key university learning experiences, and milestone academic events
Organize workshops and events supporting student success and financial literacy
Coordinate with Admissions, Student Life, and Academic Affairs on recruitment, retention, and engagement strategies
Support university programs and events, including Weeks of Welcome, Commencement, University Learning Experiences, recruitment, informational sessions, and mixers
Complete internal financial training (Canvas: FA 101) for financial aid policy compliance
Generate reports on programming, retention, and admissions conversion rates for university leadership
Participate in strategic planning and continuous improvement related to student retention
Work with university leadership to implement retention best practices promoting diversity, equity, inclusion, and belonging

Requirements

What you’ll need

Bachelor’s degree in Education, Counseling, Student Affairs, Higher Education Administration, or a related field from a regionally accredited institution
Master’s preferred
3+ years of experience in higher education, student services, admissions, financial aid, or a similar role
General understanding of financial aid processes, admissions procedures, and student support services
Strong interpersonal and communication skills, with the ability to build relationships with diverse student populations
Excellent organizational skills and attention to detail
Ability to work collaboratively across departments to enhance student success
Technological proficiency, including familiarity with Student Information Systems (SIS), financial aid platforms, and CRM tools such as Salesforce and Campus Nexus
Strong commitment to supporting student success and well-being
Excellent written and verbal communication skills, with the ability to clearly convey complex information
Ability to troubleshoot and resolve student issues efficiently
Capable of managing multiple priorities in a dynamic environment
Candidates must demonstrate critical thinking, problem-solving, and effective communication through hypothetical interview scenarios

Benefits

Comp & perks

generous paid time-off
medical and dental insurance coverage
life and disability insurance
retirement plan with employer contribution
multiple flexible spending accounts
tuition reimbursement
Additional compensation factors may impact total compensation