Savvital

Twilio Flex Engineer

Savvital

full-time

Posted on:

Location Type: Office

Location: Islamabad • Pakistan

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Tech Stack

JavaJavaScriptNode.jsPythonReactTypeScript

About the role

  • Twilio Flex Customization: Extend and customize Twilio Flex for contact center operations, ensuring a seamless experience for agents and customers.
  • Workflow Engineering: Configure and manage complex workflows using TaskRouter, Twilio Studio, and serverless functions.
  • Omnichannel Integration: Build and maintain communication flows across Voice, SMS, Chat, and WhatsApp.
  • System Integration: Develop APIs and handle webhooks to integrate Twilio with CRMs (Salesforce, HubSpot), databases, and third-party tools.
  • UI/UX Enhancement: Customize the React-based Flex UI to build agent-facing tools and dashboards that improve operational usability.
  • Operational Logic: Implement sophisticated call routing, queue logic, and business rules to optimize contact center performance.

Requirements

  • 3+ years of software development experience with a strong grasp of APIs, webhooks, and event-driven systems.
  • Hands-on experience with Twilio APIs (Voice, SMS, Video, or Conversations).
  • Direct experience with Twilio Flex plugins and TaskRouter is highly preferred.
  • Backend: Proficiency in Node.js, Python, or Java for building scalable integrations.
  • Frontend: Strong experience with React and TypeScript for UI customization.
  • A problem-solver who understands communication systems as a whole, not just isolated APIs.
  • Strong spoken and written English skills to collaborate effectively with global stakeholders.
Benefits
  • Internet, Electricity, Wellbeing Allowances
  • Medical Insurance: Coverage provided for you.
  • Performance-Based Bonuses: Rewarding your technical contributions and impact.
  • Growth: Annual Bonus and Increments.
  • Culture: Company-wide success bonuses.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Twilio FlexTaskRouterAPIswebhooksNode.jsPythonJavaReactTypeScriptevent-driven systems
Soft Skills
problem-solvingcommunication