Savvital

Winback & Collections Specialist

Savvital

part-time

Posted on:

Location Type: Hybrid

Location: Islamabad • 🇵🇰 Pakistan

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Job Level

JuniorMid-Level

About the role

  • Monitor accounts receivable and collections activity by using system reports from our accounting and payment systems.
  • Contact delinquent accounts via phone and email and assist in obtaining payments. Assist in resolving client concerns and escalating issues to management as needed.
  • Maintain notes and records in CRM and accounting system.
  • File and refute payment disputes and chargebacks issued by major credit card companies.
  • Work with customers to migrate them away from credit card payments using our new payments portal.
  • Calculate and negotiate settlements for outstanding amounts owed, escalate to management as needed.
  • Prepare files for use by an external collection agency. Monitor collection account activity and communicate with the agency.
  • Execute any changes to customer accounts to reflect negotiated terms for payments including new time periods, split payments, etc.
  • Other job duties as assigned to meet the business needs.
  • Call on assigned and approved lists provided by Relationship Management managers to schedule new demonstrations.
  • Track pipeline of winback opportunities, up to 180 days out from cancellation.
  • Conduct follow up calls/emails and send agreements to close out winback opportunities.

Requirements

  • A high school diploma or college degree.
  • 2 years of related experience.
  • General computer navigation skills.
  • Proficiency with Microsoft Office and Google Workspace.
  • Knowledge of Salesforce and Sage Intacct is a plus.
  • Experience with business-to-business collections or customer service.
  • High level of attention to detail and arithmetic accuracy.
  • Strong organizational skills with the ability to multi-task.
  • Professional written and verbal communication skills.
Benefits
  • Internet, Electricity, and Wellbeing allowances.
  • Performance-based bonuses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
accounts receivablecollections activitypayment disputeschargebackssettlements negotiationCRM maintenancecustomer account managementpipeline trackingbusiness-to-business collectionsarithmetic accuracy
Soft skills
attention to detailorganizational skillsmulti-taskingprofessional communication
Certifications
high school diplomacollege degree