Customer Success AI Architect

Saviynt

Customer Success Manager at Saviynt focused on managing customer loyalty and adoption of innovative products. Balancing business objectives and performance metrics for success in a dynamic environment.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Identify and prioritize high-impact AI use cases across Customer Office teams in partnership with Revenue Operations.
Design and implement AI-driven workflows and agentic solutions across the Customer Office tech stack.
Build and scale automation and intelligence layers on top of Salesforce and the broader GTM stack.
Serve as the AI expert, partnering with Enterprise Systems and Architecture teams to define and enforce data models.
Leverage Customer data to power AI-driven insights and workflows.
Stay ahead of AI and GTM technology trends by rapidly evaluating and testing new tools and approaches.

Requirements

What you’ll need

5-8 years of progressively responsible experience across RevOps, GTM systems, software engineering, or technical roles in B2B SaaS
Strong hands-on experience with AI/ML, LLMs, and automation frameworks
Deep experience with Salesforce and modern GTM tech stacks
Strong technical skills (e.g., Python, APIs, integrations, data workflows)
Proven ability to design and deploy AI-driven solutions in business environments
Strong understanding of Customer Success processes and revenue operations
Ability to translate business problems into scalable technical solutions
Experience working cross-functionally with business and technical stakeholders
Highly autonomous, self-directed, and comfortable operating as a senior individual contributor
Curiosity and passion for applying AI to real-world business problems

Benefits

Comp & perks

Medical, Dental, Vision, Life Insurance
401K
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials

ATS Keywords

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Hard Skills & Tools

AIMLLLMsautomation frameworksPythonAPIsintegrationsdata workflowsSalesforceAI-driven solutions

Soft Skills

autonomyself-directioncross-functional collaborationproblem translationcuriositypassion