Technical Support Engineer

Saviynt

Technical Support Engineer for Saviynt's identity platform. Communicating with customers, troubleshooting issues, and collaborating with internal teams to resolve incidents.

Posted 5/19/2026full-timeBengaluru • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudGroovyJavaJavaScriptLinuxPythonSOAPSQLUnix

About the role

Key responsibilities & impact

Customer Communication
Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
Drive Customer Satisfaction through timely & quality communication.
Troubleshooting Skills
Troubleshooting of customer reported incidents and system alerts.
Identify, debug and troubleshoot break fix issues and take it to a resolution.
Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
Respond and resolve issues within agreed service levels.
Collaboration & Knowledge Sharing
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
Domain
Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

Requirements

What you’ll need

Minimum 3 years’ experience in implementing various IGA solutions
Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Database: Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Keywords: Cloud, Java, Scripting, Linux, SQL

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Saviynt Website LinkedIn All Job Openings 501 - 1000 employees Founded 2010 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise 💰 $130M Private Equity Round on 2021-09 SaaS
Cybersecurity
Enterprise Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities. Technical Support Engineer 🔥 16 minutes ago 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud Groovy Java JavaScript Linux Python SOAP SQL Unix Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Customer Communication
Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
Drive Customer Satisfaction through timely & quality communication.
Troubleshooting Skills
Troubleshooting of customer reported incidents and system alerts.
Identify, debug and troubleshoot break fix issues and take it to a resolution.
Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
Respond and resolve issues within agreed service levels.
Collaboration & Knowledge Sharing
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
Domain
Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity 🎯 Requirements
Minimum 3 years’ experience in implementing various IGA solutions
Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Database: Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
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Hard Skills & Tools

Identity and Access Management (IAM)SaviyntSailpointOIMISIMRESTSOAPSQLShell scriptingJava

Soft Skills

Customer communicationTroubleshootingCollaborationKnowledge sharingCustomer satisfactionTechnical analysisWritten communicationVerbal communication