Senior Customer Success Manager, Identity Security

Saviynt

Customer Success Manager managing customer loyalty and product adoption for Saviynt's AI-powered identity platform. Building relationships to ensure customer satisfaction and product utilization.

Posted 5/19/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $160,000 - $190,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers after implementation.
Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value.
Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities.
Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.
Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
Plan education for customers on new features and releases.
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

Requirements

What you’ll need

Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions.
Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
Tenacious desire to see customers succeed and thrive.
Previous experience within a customer success role within a SaaS organization.
Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.
Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
Experience in process improvement, decision-making, planning, analysis, and service excellence.
Available to customer sites, as needed (up to 50%)

Benefits

Comp & perks

Medical, Dental, Vision, Life Insurance
401K
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Identity and Access Management (IAM)cybersecuritycloud IT architecturehybrid IT architectureon-premise IT architecturecustomer success managementaccount managementprocess improvementdecision-makingservice excellence

Soft Skills

customer relationship managementcommunicationproblem-solvingdetail-orientedoutcome-based perspectivetenacitycollaborationadaptabilitytrust-buildingeducation planning