Principal Software Engineer, Customer Engineering

Saviynt

Principal Software Engineer developing AI agents for customer engineering at Saviynt. Innovating at the intersection of AI, identity governance, and cybersecurity in a dynamic environment.

Posted 5/5/2026full-timeMilpitas • California • 🇺🇸 United StatesLead💰 $240,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityDistributed SystemsSDLC

About the role

Key responsibilities & impact

Build and deploy AI agents that automate customer escalation workflows — reducing resolution times and improving engineering efficiency.
Integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions.
Drive innovation at the intersection of AI, Identity Governance (IGA), and cybersecurity.
Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product.
Engage directly on customer calls to represent Engineering and prepare Engineering executives ahead of escalations.
Identify and champion tooling improvements — proposing new troubleshooting and performance analysis tools.
Track and report on escalation metrics, providing executive-level summaries and holding teams accountable to resolution timelines.
Help the CE team navigate competing priorities and align on strategies that move the needle for the business.

Requirements

What you’ll need

10+ years of software engineering experience, with 8+ years in customer-facing or customer engineering roles.
Proven experience in large-scale, multi-tenant production environments.
Curiosity and fluency across modern AI tooling — MCP, A2A protocols, agentic frameworks.
Hands-on experience with AI-assisted SDLC tools (Amazon Q, GitHub Copilot, Cursor, Claude, or similar).
Strong command of testing practices — unit, functional, and system integration — and agile methodologies (Scrum and Kanban).
Solid experience with Git, CI/CD pipelines, and automated deployments.
Deep understanding of APIs, enterprise integrations, and distributed systems.
Outstanding communication skills — equally comfortable in an engineering deep-dive and a customer executive briefing.
Experience in Identity & Access Management (IAM / IGA) strongly preferred; familiarity with Zero Trust, PAM, or governance frameworks is a meaningful plus.

Benefits

Comp & perks

Competitive total rewards package
Learning and tremendous opportunities to grow and advance in your career.
Discretionary bonus plan possibly dependent on individual and organizational performance.

ATS Keywords

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Hard Skills & Tools

software engineeringAI toolingAI-assisted SDLC toolstesting practicesagile methodologiesGitCI/CD pipelinesAPIsenterprise integrationsdistributed systems

Soft Skills

communication skillscuriositytechnical liaisonchampioning improvementsstrategic alignmentcustomer engagementexecutive-level reportingproblem-solvingcollaborationprioritization