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Saviynt

Senior Technical Support Engineer

Saviynt

Technical Support Engineer working on Saviynt's AI-powered identity platform. Support customers by troubleshooting issues and providing technical analysis on production incidents.

Posted 5/4/2026full-timeBengaluru • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
CloudGroovyJavaJavaScriptLinuxPythonSOAPSQLUnix

About the role

Key responsibilities & impact
  • Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
  • Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
  • Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
  • Identify, debug and troubleshoot break fix issues and take it to a resolution
  • Respond and resolve issues within agreed service levels
  • Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings

Requirements

What you’ll need
  • Strong Domain knowledge in Identity and Access Management (IAM)
  • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
  • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
  • Database : Extensive experience in database operations & SQL
  • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  • Basic knowledge of operating systems such as Linux, Unix & windows
  • Prior experience integrating with any SSO providers
  • Experience working with global Customers and strong customer focus
  • Excellent written and verbal communication skills
  • Keywords: Cloud, Java, Scripting, Linux, SQL
  • Minimum 7+ years experience in implementing various IGA solutions

Benefits

Comp & perks
  • Complete security & privacy literacy and awareness training during onboarding and annually thereafter
  • Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures

ATS Keywords

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Hard Skills & Tools
Identity and Access Management (IAM)SaviyntSailpointOIMISIMRESTSOAPSQLShell scriptingJavaScript
Soft Skills
communicationcustomer focustechnical analysistroubleshootingproblem-solvingcollaborationdocumentation