Senior Director, Customer Security and Trust
Saviynt
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Serve as the primary security representative in customer and prospect engagements, including security deep dives, architecture reviews, due diligence activities and executive briefings.
- Articulate security architecture, threat model, controls, and risk management approach across cloud, application, data, and identity layers.
- Drive technical security discussions during pre-procurement stages, addressing customer concerns related to confidentiality, integrity, availability, privacy, and compliance.
- Partner with Sales and Customer Success teams to support deal cycles by proactively addressing security objections and accelerating trust.
- Act as a bridge between customers and internal security, engineering, and product teams to clarify requirements, risks, and roadmap alignment.
- Maintain a comprehensive understanding of the organization’s security design, tooling, processes, and incident response capabilities to ensure accurate and consistent messaging.
- Represent the company’s security program in customer-led penetration testing discussions, third-party assessments, and assurance reviews.
- Contribute to the continuous improvement of customer-facing security artifacts, including security whitepapers, architecture diagrams, trust documentation, and FAQs.
- Track emerging customer security expectations, regulatory trends, and industry best practices to inform security strategy and customer messaging.
Requirements
- 12+ years of experience in information security, with a strong background in Security Architecture, Cloud Security, Application Security and Compliance.
- Proven experience leading technical security discussions with external customers, auditors, or regulators.
- Deep understanding of modern security architectures across cloud (AWS, Azure, or GCP), SaaS platforms, APIs, and distributed systems.
- Strong knowledge of identity and access management, encryption, network security, application security, logging/monitoring, and incident response.
- Hands-on experience with security frameworks and standards such as ISO 27001, SOC2, NIST, CSA CCM, and privacy regulations (GDPR, etc.).
- Ability to translate complex technical concepts into clear, business-relevant explanations for both technical and non-technical audiences.
- Excellent written and verbal communication skills, with strong executive presence.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Security ArchitectureCloud SecurityApplication SecurityComplianceIdentity and Access ManagementEncryptionNetwork SecurityLogging/MonitoringIncident ResponseSecurity Frameworks
Soft Skills
CommunicationExecutive PresenceTechnical Discussion LeadershipCustomer EngagementRisk ManagementCollaborationProblem SolvingAdaptabilityClear Explanation of Technical ConceptsContinuous Improvement
Certifications
ISO 27001SOC2NISTCSA CCMGDPR