Savista

Customer Service Rep 1 (Part Time - Medical Self Pay)

Savista

part-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $16 - $18 per hour

Job Level

Junior

About the role

  • The Customer Service Representative resolves patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives.
  • This position is responsible for completing daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process.
  • Responsibilities include inbound and outbound calls leveraging an auto-dialer to negotiate payment plans with customers by reviewing account history in Savista database and client portal as needed.
  • Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
  • Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
  • Perform routine tasks or repetitious tasks with care and attention.
  • Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner.
  • Other duties as assigned or requested by Supervisory or Managerial personnel, such as acting as back up in other departments.
  • Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices.
  • This includes familiarization with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Requirements

  • High school diploma or GED.
  • At least one year of experience in healthcare customer service or a healthcare certification or degree.
  • At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
  • Experience with customer interactions that require live, accurate documentation of the encounter.
  • Demonstrated ability to meet performance objectives.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
  • Demonstrated experience communicating effectively with a customer and simplifying complex information
  • Experience working with customer support including issue resolution management.
  • Must be able to pass a pre-employment background and drug screen.
  • Must be available to work second Part time shift between the hours of 4:00PM ET and 9:00PM ET.