Savista

Customer Service Representative – Medical Self Pay

Savista

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $16 - $18 per hour

Job Level

Junior

About the role

  • Resolve patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives.
  • Complete daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process.
  • Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history.
  • Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
  • Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
  • Perform routine tasks or repetitious tasks with care and attention.
  • Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner.
  • Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments.

Requirements

  • High school diploma or GED.
  • At least one year of experience in healthcare customer service or a healthcare certification or degree.
  • At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
  • Experience with customer interactions that require live, accurate documentation of the encounter.
  • Demonstrated ability to meet performance objectives.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
  • Demonstrated experience communicating effectively with a customer and simplifying complex information.
  • Experience working with customer support including issue resolution management.
  • Must be able to pass a pre-employment background and drug screen.
  • Must be available to 8 hour work shift between the hours of 8:30AM ET and 7PM ET.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare customer servicepayment negotiationaccount managementdocumentationbillingcollectionsdatabase accessissue resolution managementcall handlingperformance objectives
Soft Skills
customer servicecommunicationattention to detailcourtesyprofessionalismproblem-solvingtime managementadaptabilityteam collaborationcustomer interaction
Certifications
high school diplomaGEDhealthcare certification