SAVii

Operations Project Manager

SAVii

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

BigQuerySQLTableau

About the role

  • Lead assigned operational improvement initiatives (process, policy, systems, automation, controls) from initiation to closure within agreed scope
  • Define project scope, goals, success metrics, timelines, RAID, and governance cadence in partnership with stakeholders
  • Build and maintain project plans (milestones, owners, deadlines) and drive accountability through regular follow-ups
  • Manage project trade-offs across scope, timeline, and quality—escalating risks early with recommended options
  • Help identify root causes of operational pain points and quantify impact using existing data sources (time, cost, error rate, SLA/TAT)
  • Facilitate process mapping (as-is/to-be), document SOPs/checklists/controls, and support implementation with process owners
  • Support UAT planning/execution: test cases, defect logging, follow-ups, and sign-offs
  • Track agreed KPIs/SLAs and consolidate reporting (in partnership with Analytics when needed) to validate impact
  • Conduct post-mortems, document learnings, and recommend follow-up enhancements based on data and feedback

Requirements

  • Bachelor’s degree in Industrial Engineering, Business, Operations Management, Information System, or related field
  • 2–4 years experience in project management/coordinator-to-PM track, operations support, process improvement support, or implementation delivery
  • Experience delivering cross-functional initiatives involving Operations/Customer Support/Finance Operation/Product/Tech is a plus
  • Strong project management fundamentals (scope, schedule, RAID, governance, stakeholder coordination)
  • Proficiency in project tracking/documentation tools (Jira/Confluence, Notion, Sheets/Excel, Docs/Word, Slides/PPT)
  • Ability to interpret operational data for decision-making (trend analysis, operational reporting)
  • Process mapping and documentation (SOPs, flowcharts, RACI/swimlanes as needed)
  • Basic SQL/BI familiarity (BigQuery, Looker Studio, Power BI, Tableau) is a plus
  • Strong facilitation and stakeholder management; can align competing priorities
Benefits
  • Flexible benefits designed to support you in both your work and personal life
  • Commitment to diversity and inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess improvementdata analysisprocess mappingSOP documentationSQLtrend analysisoperational reportingUAT planningdefect logging
Soft Skills
stakeholder managementfacilitationaccountabilityrisk managementcommunicationproblem-solvingcollaborationadaptabilitycritical thinkingorganizational skills