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SAVENCIA

Head of Commercial Solutions – Omnichannel

SAVENCIA

Responsable Savencia pilotant les solutions CRM, commerciales et omnicanales de sa Digital Factory. Transformant les processus commerciaux et marketing via Salesforce, DAM, IA et omnicanalité.

Posted 8/17/2026full-timeViroflay • 🇫🇷 FranceLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading digital transformation initiatives, particularly in CRM solutions like Salesforce, while fostering a culture of innovation and collaboration within multidisciplinary teams. Proven ability to manage complex projects in an Agile environment, ensuring alignment with business objectives and compliance with regulatory standards.

Highest-signal resume keywords
Salesforce ExpertiseAgile Project ManagementDigital Transformation LeadershipMultidisciplinary Team ManagementB2B Commercial Solutions Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SalesforceAgile MethodologiesDigital Product ManagementProject Portfolio ManagementAdvanced AnalyticsAI ImplementationOmnichannel StrategyCRM IntegrationData Protection ComplianceBudget Management
Soft Skills
LeadershipCollaborationCommunicationProblem-SolvingInnovation
Tools & Technologies
Sales CloudService CloudXtelData PlatformPIMDAMShowpad
Industry Keywords
Digital FactoryCommercial SolutionsMarketing ServicesB2B FoodServicesFMCGRetailOmnichannel Operations

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Lead, develop and support the Commercial & Omnichannel Solutions Hub team
  • Define the vision, roadmap and priorities for the domain in alignment with the Digital Factory strategy
  • Foster a product- and service-oriented culture focused on innovation and value creation for the business
  • Manage the portfolio of projects and products, ensuring adherence to budgets, deadlines and objectives
  • Work using Agile methodologies and Product Management principles with Product Owners and business teams
  • Contribute to the continuous improvement of the Digital Factory's methods, processes and tools
  • Drive the roadmap and evolution of the Group's CRM solutions, notably Salesforce and Xtel
  • Contribute to the B2B commercial transformation program “NewGen”
  • Identify and deploy digital innovations in AI, automation, advanced analytics and omnichannel
  • Oversee digital solutions and services for Marketing teams, including content platforms, campaigns and digital assets (DAM)
  • Manage corrective and evolutionary maintenance of operational solutions
  • Prioritize, coordinate and track user requests, incidents and problems
  • Ensure retention and transfer of system knowledge within the hub
  • Evolve commercial and omnichannel solutions favoring Core Models, standardization and integration with the Group IT ecosystem
  • Collaborate with Group Architecture to validate solutions and technical choices
  • Ensure compliance with architecture standards, security, regulatory requirements and data protection

Requirements

What you’ll need
  • Minimum 7 years' experience in Digital, CRM, Marketing Services or Commercial Solutions roles
  • Strong experience with Salesforce, including Sales Cloud, Service Cloud or its associated ecosystem
  • Proven track record on major Salesforce projects and commercial transformation programs
  • Demonstrated ability to manage multidisciplinary teams and evolve high-impact digital products in an international environment
  • Successful experience managing digital projects and products in an Agile environment
  • Experience coordinating multidisciplinary teams in an international context
  • Good understanding of commercial processes, customer relationship management, marketing services and omnichannel operations
  • Understanding of integration between CRM, Marketing and DAM solutions with SAP, Data Platform, PIM, DAM and Showpad
  • Fluent English, minimum B2 level
  • Experience in B2B FoodServices, FMCG, Retail or a similar environment is an asset

Benefits

Comp & perks
  • Commitment to gender equality and to reconciling parenthood with professional ambitions
  • Safe and healthy working environment
  • Fair and equitable career paths
  • Inclusive access to employment for all
  • Support for parenthood
  • Non-discrimination and equal opportunity policy