Telemarketing Staff, m/f/d
Save the Children Deutschland
part-time
Posted on:
Location Type: Office
Location: Berlin • Germany
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Salary
💰 €15 per hour
Job Level
About the role
- Making telephone calls to donors and supporters as part of campaigns, e.g. informational campaigns about legacy donations, donor acquisition or donation increases
- No cold calling – we only call people who already know and/or support us
- Providing targeted information about the work of Save the Children
- Recording conversation- and donation-related data digitally
- Participating in regular workshops to optimize telefundraising
- Working in our Berlin office
Requirements
- Ideally experience working in a call center, telephone customer service, or in retail, hotel or catering
- Strong service orientation and warm, empathetic, and persuasive telephone communication
- Very good verbal communication skills
- Very good German language skills, spoken and written (C1); basic English skills desirable (B2)
- Knowledge of basic Microsoft applications (Teams, PowerPoint, Excel)
- Experience with databases and a solid technical understanding are an advantage
- Motivation and alignment with our goals and values; interest in working for a humanitarian organization
- Willingness to help, enjoyment of teamwork, punctuality and reliability
- Independent working style, a high level of personal responsibility and the ability to maintain an overview
Benefits
- 30 days of annual leave plus 1 day special leave per year
- Full continued pay in case of a child's illness
- An international working environment and a values-based organizational culture
- Choice of an additional benefit: Edenred voucher card, supplementary company health insurance, Urban Sports Club membership or subsidy for the Deutschlandticket
- 20% contribution to the occupational pension scheme
- Occupational health management
- Family room as well as quiet and prayer room in the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephone communicationcustomer servicedata recordingdatabase experienceMicrosoft TeamsMicrosoft PowerPointMicrosoft Exceltechnical understanding
Soft Skills
service orientationempathypersuasivenessverbal communicationteamworkpunctualityreliabilityindependent workingpersonal responsibilityoverview maintenance