Manager – Community Management
Save the Children Deutschland
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteSalary
💰 €43,200 - €49,200 per year
Job Level
Mid-LevelSenior
About the role
- Manage Save the Children Germany’s reactive and proactive community management, particularly on Instagram, Facebook, TikTok, YouTube and LinkedIn (occasionally including weekends)
- Continuously develop and update community FAQs and guidelines in line with Save the Children Germany’s current communication policies
- Research relevant posts on Save the Children’s priority topics (including using our social listening tool) and proactively engage with them
- Serve as a reliable point of contact for our growing online community and our small community management team
- Develop a strategic concept for community management in collaboration with the Social Media Lead to build an engaged social media community and optimize internal processes
- Continuously develop and grow our online communities
- Regularly analyze and prepare community feedback for the Public Engagement team and all relevant internal stakeholders
Requirements
- University degree or equivalent qualification and several years of professional experience in communications / community management / digital communication / PR / marketing communications or journalism
- Experience maintaining and strategically developing online communities
- Strong ability to quickly grasp complex subject matter, identify potential reputational risks and derive appropriate actions
- Experience handling sensitive or distressing topics and content; ideally knowledge of resilience concepts and their practical application
- Experience working with community management tools and in process optimization
- Detailed knowledge of relevant online platforms and their functionalities
- Structured and detail-oriented working style, strong team skills and empathy
- Interest in children’s rights, international development and humanitarian aid
- Excellent German and English skills
Benefits
- Flexible working hours and up to 60% remote work
- Salary according to the organisation’s internal pay model; starting salary for this position ranges from €3,600 to €4,100 gross (full-time, 40 hrs/week), depending on relevant experience and expertise
- Professional support and development measures
- International working environment and values-driven organisational culture
- Plenty of scope for autonomy and initiative
- 30 days annual leave plus 1 day special leave
- Choice of an additional benefit: Edenred credit card, supplemental company health insurance, Urban Sports Club membership, or a subsidy for the Deutschlandticket
- Optional 20% contribution to the company pension scheme
- Continued full pay in case of a child’s illness
- Company health management programme
- Family room as well as quiet and prayer rooms in our office
- Work laptop
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementdigital communicationpublic relationsmarketing communicationsjournalismprocess optimizationsocial media strategysocial listeningcontent management
Soft skills
structured working styledetail-orientedteam skillsempathyability to grasp complex subject matterrisk identificationaction derivation