Customer Success Manager

Sauce

Customer Success Manager managing restaurant accounts for Sauce, a commission-free delivery and pickup technology platform. Driving adoption, retention, renewals, upsells, and customer growth in the Miami field.

Posted 8/22/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing restaurant accounts, focusing on growth, retention, and upselling while leveraging CRM tools to enhance customer success. Possesses a deep understanding of the restaurant and online food ordering industries, ensuring effective communication and support for restaurant partners.

Highest-signal resume keywords

Restaurant Account ManagementCustomer Success StrategyCRM Service Tools (Salesforce, Hubspot)Restaurant Industry KnowledgeKPI Tracking and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessKPI MonitoringQuality Assurance ProcessesProduct Education

Soft Skills

Proactive CommunicationCustomer Relationship BuildingProblem Solving

Tools & Technologies

SalesforceHubspot

Industry Keywords

Restaurant IndustryOnline Food OrderingOnboardingRetentionUpselling

About the role

Key responsibilities & impact

Provide support throughout restaurant partners’ entire life cycle, from onboarding to adoption to retention
Manage a growing portfolio of restaurant accounts, focusing on order growth, retention, upsell opportunities, and referrals
Educate restaurants on Sauce’s product offering, proprietary technology, and cost-saving benefits
Work with Sales and Onboarding teams to bring new restaurant partners live on Sauce
Gather and help prioritize restaurant feedback related to product improvements
Track key success metrics and KPIs, monitor restaurant performance, and act proactively
Help restaurant partners maximize Sauce platform performance
Serve as an internal ambassador for restaurant partners
Act as the main escalation point for day-to-day restaurant success tickets
Analyze and report restaurant feedback to inform product and messaging improvements
Manage the entire restaurant renewal process for assigned accounts
Encourage upsells, cross-sells, and referrals
Achieve monthly, quarterly, and annual growth and retention KPIs
Report to the Director of Customer Success
Work in the field 3–4 days a week

Requirements

What you’ll need

Based in the Miami area
3+ years experience in a Restaurant Success or Account Management role
3+ years experience with the restaurant industry is required (in tech or restaurant operations)
Deep understanding and knowledge of the restaurant and online food ordering industries
Experience with CRM service tools (e.g, Salesforce, Hubspot)
Strong quality assurance processes to ensure every team member is delivering quality
You’re open to being in the field, boots on the ground, to visit your customers
Experience working with offshore teams is a plus

Benefits

Comp & perks

Strong & Competitive Compensation Package
Medical, Dental, and Vision Insurance
Paid Parental Leave
Flexible Work Environment
Responsible Paid Time Off Policy