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Sauce

Team Lead, Customer Care

Sauce

Customer Care Team Lead managing a team of support professionals at Sauce. Fostering team development and ensuring high standards of performance, with a focus on the restaurant tech industry.

Posted 8/1/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team management and development within customer support, emphasizing training, quality assurance, and effective communication. Proficient in utilizing various support tools to enhance team performance and customer satisfaction.

Highest-signal resume keywords
Team ManagementQuality AssuranceTraining and CoachingCustomer Support ExperienceEmotional Intelligence

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportQuality AssuranceTrainingCoaching
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational Skills
Tools & Technologies
HubspotSlackGoogle WorkspaceIntercomGuru
Industry Keywords
Food DeliveryHospitalityRestaurant Tech

About the role

Key responsibilities & impact
  • Oversee and manage a team of support professionals
  • Handle escalations and foster team development
  • Manage the knowledge base and ensure high standards of team performance
  • Act as shift lead and first point of escalation during assigned shifts
  • Review interactions and provide timely feedback on quality assurance

Requirements

What you’ll need
  • 5+ years of experience in customer support, with at least 1 year in a leadership, QA, or training role
  • Background in food delivery, hospitality, or restaurant tech preferred
  • Experience training and coaching team members in a fast-paced, service-oriented environment
  • Strong written and verbal communication in English
  • Proficiency with tools such as Hubspot, Slack, Google Workspace, Intercom, Guru, or similar platforms
  • High emotional intelligence and strong organizational skills

Benefits

Comp & perks
  • Strong & Competitive Compensation Package
  • Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
  • Paid Parental Leave
  • Flexible Work Environment
  • Responsible Paid Time Off Policy