Sauce

Delivery Operations Analyst

Sauce

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Job Level

Junior

Tech Stack

PythonSQLTableau

About the role

  • - Act as the go-to expert for delivery quality-related questions and delivery companies' performance tracking per territory
  • - Analyze operational and delivery data to identify trends, gaps, and opportunities for improvement across dispatch, support, and customer success workflows
  • - Build and maintain dashboards and recurring reports to track KPIs, operational health, and delivery performance
  • - Partner with cross-functional teams (Data, BI, Support, Customer Success, Dispatch) to define metrics and ensure consistent reporting
  • - Identify operational inefficiencies and support process improvements to increase scalability and reduce friction
  • - Support new initiatives, pilots, and internal tools by validating requirements, tracking outcomes, and reporting impact
  • - Monitor data integrity and work closely with the dispatch team, conducting business analysis tasks to optimize configurations, settings, and delivery algorithm logic
  • - Assist with forecasting, capacity planning, and resource allocation using data-driven insights

Requirements

  • - **Must Have:**
  • - 1–3 years of experience in operations, delivery analytics, business analysis, or a similar role
  • - Strong analytical skills with experience using Excel/Sheets and BI tools (Power BI, Looker, Tableau, or similar)
  • - Proficient in SQL and Python
  • - Ability to translate data into clear, actionable insights
  • - Strong communication skills and experience working cross-functionally
  • - High attention to detail and comfort operating in a fast-paced environment
  • **- Preferable Qualifications:**
  • - Experience with CRM systems (e.g., HubSpot), support tools, or workflow automation platforms
  • - Familiarity with Databricks or modern data platforms
  • - Experience in operations-heavy, customer-facing, or marketplace environments
  • - Background in on-demand delivery or logistics
  • - Exposure to Python and basic data modeling or analytics workflows
Benefits
  • - Strong & Competitive Compensation Package
  • - Flexible Work Environment
  • - 10 Paid Personal/Vacation Days
  • - 5 Paid Sick Days
  • - Monthly Wellness Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ExcelGoogle SheetsPower BILookerTableauSQLPythondata modelinganalytics workflowsbusiness analysis
Soft skills
analytical skillscommunication skillsattention to detailcross-functional collaborationdata translationproblem-solvingprocess improvementresource allocationforecastingoperational efficiency