Customer Success Manager

• Own team-level NRR/GRR, activation, time-to-value, and product adoption.
• Lead both CSM and Onboarding teams across customer segments—from long-tail to VIP.
• Ensure every customer follows a clearly defined, well-supported journey from contract to “Sauce is indispensable.”
• Create a culture where follow-through, collaboration, and steady execution build trust—internally and with customers.
• Maintain, refine, and document onboarding and success playbooks.
• Personally manage a small portfolio of strategic, complex, or at-risk accounts.
• Work closely with Support to resolve issues quickly, spot patterns, and help translate learnings into product or process improvements.
• Maintain clean health scores, workflow tracking, and task management across the CS platform/CRM.

Head of Customer Success – Onboarding, B2SMB

Digital Client Success Associate

Customer Success Manager

Customer Success Manager

Client Success Operations Associate