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About the role
Key responsibilities & impact- Ensure appropriate client documentation is captured and provide timely onboarding for new consumers. Review identity documents, using country-specific knowledge to confirm authenticity and service eligibility.
- Manage a daily case queue and ensure consistent throughput while maintaining high quality standards.
- Verify identities, identify potential red flags, and escalate high risk cases to the FinCrime team.
- Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience.
- Support refresh activities, re-verifying customer information, and reassessing risk when triggers occur.
- Triage potential matches (PEP/sanctions/adverse media), reduce false positives through analysis, and ensure timely resolution within SLAs.
- Conduct detailed customer risk assessments to identify and evaluate potential risks associated with clients.
Requirements
What you’ll need- You have at least 1 year of experience in a similar role, ideally in a startup or the financial sector; customer care experience is also valued.
- Experience in a high-volume, metrics-driven KYC/customer support role (e.g., meeting daily/weekly targets for response time and resolution).
- Direct experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures.
- You have proficiency in English, with knowledge of Italian considered a plus.
Benefits
Comp & perks- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Meal vouchers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KYC proceduresAML procedurescustomer risk assessmentscase managementidentity verificationdocumentation reviewmetrics-driven performanceemail communication
Soft Skills
attention to detailproblem-solvingcommunicationcustomer caretime management