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About the role
Key responsibilities & impact- Design and execute data-driven collection strategies
- Develop AI-powered collection approaches
- Personalize customer engagement & tone of voice
- Optimize performance and ROI
- Guarantee service levels and compliance
- Manage stakeholders and ecosystem
Requirements
What you’ll need- Deep experience in Consumer Credit & Collections – 7+ years in collections within consumer lending (e.g., BNPL, unsecured/secured credit)
- Fintech, Banking, or Finance Background
- Knowledge of SEPA Framework
- Strong Data & Analytical Mindset
- AI & Innovation Orientation
- Strategic Thinking with Execution Focus
- Customer-Centric & Behavioral Approach
Benefits
Comp & perks- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Meal vouchers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data-driven collection strategiesAI-powered collection approachesperformance optimizationcompliance managementdata analysis
Soft Skills
customer engagementstrategic thinkingexecution focusstakeholder managementbehavioral approach