CRM Manager
Satispay
full-time
Posted on:
Location Type: Hybrid
Location: Milan • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Developing and executing canvas strategies aimed at guiding users through their product journey.
- Collaborating with cross-functional teams to create engaging and informative canvas content, including emails, in-app messages, and educational materials.
- Leveraging data analytics to gain insights into user engagement patterns and preferences.
- Generating reports and providing recommendations to enhance canvas performance.
- Analyzing user behavior and feedback to continually optimize canvas activities.
- Monitoring engagement metrics and user interactions to identify opportunities for improvement.
- Using customer segmentation strategies to tailor canvases to different user segments.
- Implementing personalization tactics to enhance the relevance and effectiveness of canvas content.
Requirements
- Extensive Experience: you have at least 4 years of related experience in CRM Consumer and Lifecycle Marketing.
- Tool Expertise: you have deep knowledge in CRM tools and marketing automation platforms (Braze is a plus).
- Creative Mindset: You have a strong creative thinking and the ability to develop engaging content that captures attention.
- Structured Communication: You are able to communicate in a structured and convincing manner, adapting your style to build trust positively and professionally with various stakeholders.
- Impact & Ownership: You are results-oriented, bring an entrepreneurial spirit to your tasks, and are visibly passionate about your work.
- Analytical Mindset: You have an analytical viewpoint and the ability to analyse complex data, translating them directly into actionable insights and strategic recommendations.
Benefits
- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Flexible Benefit budget
- Meal vouchers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticscustomer segmentationpersonalization tacticscontent developmentengagement metricsreport generationuser behavior analysisCRM Consumer MarketingLifecycle Marketingmarketing automation
Soft skills
creative thinkingstructured communicationresults-orientedentrepreneurial spiritanalytical mindsetcollaborationadaptabilitytrust buildingengagementoptimization