Salesforce Platform Lead

Satellite Office

Salesforce Platform & Delivery Lead managing offshore delivery and support at Robinsons Cyberscape. Providing technical leadership and improving Salesforce platform reliability across business areas.

Posted 5/12/2026full-timePasig City • 🇵🇭 PhilippinesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the offshore Salesforce team and provide day-to-day technical direction across support, enhancements, administration, development, testing, and releases.
Own Salesforce platform standards, governance, and best-practice implementation across configuration, automation, security, integrations, data quality, and release management.
Review proposed changes to ensure they are scalable, maintainable, secure, and aligned with business needs.
Serve as the escalation point for complex Salesforce issues, production defects, design questions, and delivery risks.
Partner with business stakeholders to translate requirements into practical Salesforce solutions.
Oversee delivery of enhancements across Sales Cloud, Service Cloud, marketing-related processes, CPQ, custom applications, and integrations.
Improve support processes, ticket handling, root-cause analysis, documentation, and recurring issue reduction.
Guide QA, sandbox management, code/configuration control, deployment coordination, and release discipline.
Mentor Salesforce administrators and developers, define team expectations, identify skill gaps, and support recruiting/interviewing for Salesforce roles.
Identify and reduce technical debt while improving platform reliability, usability, adoption, and reporting confidence.

Requirements

What you’ll need

8+ years of hands-on Salesforce experience across administration, configuration, development, architecture, and production support.
Prior experience leading Salesforce teams or serving as a technical lead across delivery and support.
Strong knowledge of Salesforce platform architecture, including data model, security, automation, integrations, and governance.
Hands-on experience with Salesforce configuration, Flow, reports, dashboards, permissions, and core administration.
Experience with Salesforce development concepts, including Apex, SOQL, APIs, and Lightning Web Components.
Experience supporting Sales Cloud and/or Service Cloud in a production environment.
Experience with Salesforce release management, testing, sandbox coordination, and deployment processes.
Ability to guide administrators and developers, review technical work, and enforce standards.
Strong communication skills with the ability to explain technical decisions in business terms.
Demonstrated ability to improve delivery quality, support maturity, platform reliability, and team capability.

Benefits

Comp & perks

You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce administrationSalesforce configurationSalesforce developmentSalesforce architectureApexSOQLLightning Web ComponentsSales CloudService CloudSalesforce release management

Soft Skills

leadershipcommunicationmentoringproblem-solvingcollaborationtechnical directionstakeholder engagementroot-cause analysisquality improvementteam capability enhancement