Customer Service Agent

Satellite Office

Customer Service Agent delivering high-quality customer service across online and in-store channels. Resolving inquiries and issues ensuring every interaction contributes to positive shopping experience.

Posted 5/12/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service and build positive relationships with customers.
Respond to customer inquiries across multiple channels, including phone, email, live chat, eBay, and Facebook.
Meet customer service performance standards, including satisfaction targets and service level agreements (SLAs).
Process and manage online orders, including cancellations, returns, and refunds.
Work closely with management and internal departments to resolve issues related to systems, processes, website functionality, and customer concerns.
Escalate recurring issues and provide feedback to help improve customer experience and internal processes.

Requirements

What you’ll need

At least 2 years of customer service experience in a fast-paced environment.
Experience using customer service platforms; Zendesk experience is preferred.
Strong Microsoft Office skills, particularly Excel.

Benefits

Comp & perks

You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experienceMicrosoft OfficeExcelcustomer service platformsZendesk

Soft Skills

exceptional customer servicerelationship buildingproblem solvingcommunicationfeedback provision