Payments & Settlements Analyst

Satellite Office

Payments & Settlements Analyst supporting customers in ensuring timely and accurate loan payments. Managing daily payables and receivables for financial products in a remote setting.

Posted 5/8/2026full-timeRemote • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Process daily payables related to loan settlement and disbursement functions across Wisr products.
Manage settlement-related issues, ensuring timely resolution and accuracy, including investigating and reprocessing failed or rejected payments.
Process daily receivables functions, including clearing and allocating funds, managing arrears positions, and treating dishonoured payments.
Work with partners to investigate and allocate unallocated funds to reduce the daily spot balance.
Process weekly payables for WisrApp Roundups and monthly payables for aggregator commissions.
Provide exceptional customer service while supporting and educating customers with these processes and complex loan servicing-related queries and complaints.
Document & provide requested details for Secured Vehicle Loans insurance-related claims.
Liaise with internal and external customers to troubleshoot and resolve system and process-related issues and customer complaints.
Proactively identifies gaps in processes and knowledge, and works to close them accordingly.

Requirements

What you’ll need

2 years of transferable experience
Understanding of core payment principles
Understanding of the Australian banking and payments landscape
Follows process with support
Follows process with limited support, suggests improvement, and moves autonomously between tasks without needing direction
Identifies and flags risks
Understands operational risk principles, flags risks, and adheres to the escalation policy
Attuned listening, eye for detail, genuine care, empathy, and understanding of different stakeholders and customers at different stages of the product life cycle
Exceptional communication skills (verbal and written), with the ability to break down complex concepts
Strong analytical and problem-solving mindset, with the ability to search for answers to problems
An inquisitive, growth mindset, embracing pace, change, and feedback. Operates with proactive curiosity and determination

Benefits

Comp & perks

You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment processingloan settlementdisbursement functionsreceivables managementfund allocationrisk identificationoperational risk principlescustomer servicedocumentationproblem-solving

Soft Skills

attuned listeningattention to detailempathyexceptional communicationanalytical mindsetinquisitive mindsetgrowth mindsetproactive curiositydeterminationstakeholder understanding