Scheduling & Operations Coordinator

Satellite Office

Scheduling & Operations Coordinator providing crucial support to clients and Support Workers remotely. Ensuring seamless and continuous care through coordination and communication tasks.

Posted 5/1/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Creating an environment of hope, dignity, health, happiness, comfort, and opportunity
Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with company values
Maintain privacy and confidentiality of employees, clients and participants
Promote career opportunities to attract high quality candidates
Uphold and deliver the Danny Met Sally purpose and philosophy to all prospective support workers
Ensure a positive candidate experience
Ensure clear communication with all clients, client service managers, coordinators and leadership to ensure client requirements regarding experience, training and skillsets can be met
Act as a Danny Met Sally ambassador, and aim to enhance the company's reputation both internally and externally
Provide open, honest, and respectful feedback to the CEO, Board and senior leaders
Be a supportive and reliable team member
Effectively and appropriately manage conflict
Demonstrate a high level of interpersonal and communication skills
Demonstrate motivation and enthusiasm for your work and leaders
Ensure clients receive their scheduled supports by coordinating replacement support workers to provide reasonable coverage or adjusting rosters after hours, as needed.
Maintain detailed records of all interactions and actions taken to ensure continuity of care and accurate reporting
Prepare and submit reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours
Provide real-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety concerns
Coordinate with on-call management or emergency services when situations require further escalation
Ensure that all actions taken during afterhours comply with Danny Met Sally policies, procedures, and relevant legislation
Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures
Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content.

Requirements

What you’ll need

Experience in rostering, scheduling, coordination, or fast-paced operational support roles
Experience in high-volume or time-sensitive environments highly regarded
NDIS or healthcare exposure is advantageous but not essential
Strong communication and coordination skills
Minimum 2 years' experience in a Rostering Coordination role
Highly developed clear and effective communication skills, both verbal and written
Comfortable with working irregular hours and handling a wide variety of tasks, often with little notice or in unpredictable circumstances
Ability to manage multiple tasks, ensure accurate reporting, and pay attention to small details that could have significant impacts
A commitment to our values and the ability to demonstrate these in your work
Professional approach
Ability to understand and navigate complex stakeholder environments
Time management skills with the ability to multitask
Strong personal integrity
Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.

Benefits

Comp & perks

You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

rosteringschedulingcoordinationreportingrecord maintenanceemergency managementSharePoint managementtime managementmultitaskingcustomer service

Soft Skills

interpersonal skillscommunication skillsconflict managementmotivationenthusiasmprofessionalismattention to detailintegrityteamworkstakeholder management