Satellite Office

IT Support Analyst II

Satellite Office

full-time

Posted on:

Location Type: Hybrid

Location: Pasig City • Philippines

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About the role

  • Handle advanced technical tickets and escalate issues appropriately.
  • Serve as point of escalation for IT Support Analyst I teammates.
  • Lead configuration and deployment of hardware for new hires, replacements, and special projects.
  • Coordinate and perform complex IT asset lifecycle activities, including procurement planning, auditing, and disposal oversight.
  • Conduct system imaging, encryption (BitLocker), data recovery, and backup procedures with expert-level proficiency.
  • Assist in implementing new IT tools, process efficiencies, automation, and self-service enhancements.
  • Support IT audits, governance, security compliance, and policy adherence.
  • Monitor and maintain IT systems, documentation, and knowledgebase articles.
  • Work closely with vendors on hardware/software procurement, warranty issues, and support tickets.
  • Maintain accurate and detailed updates in the ticketing system from intake through resolution.
  • Provide guidance, mentorship, and knowledge-sharing with the IT Support Analyst I team.
  • Keep asset inventory up to date.
  • Communicate clearly with management, internal teams, and end users regarding IT issues, updates, and project progress.
  • Help support local and remote office equipment setups, including occasional travel when needed.
  • Perform other related duties as assigned.

Requirements

  • 2-3 years in an IT Support role
  • Strong knowledge of Windows 11, Microsoft 365, Teams, and Active Directory.
  • ManageEngine imaging, ADManager, AssetExplorer
  • Experience with ticketing systems (e.g., JitBit).
  • Solid understanding of device encryption, data recovery, backups, and troubleshooting frameworks.
  • Ability to handle complex technical issues with minimal supervision.
  • Strong communication, organization, and documentation skills.
  • Ability to mentor junior analysts and assist in training efforts.
  • Ability to work in a fast-paced, occasionally noisy environment.
  • Dexterity and mobility to perform equipment setups and troubleshooting tasks.
Benefits
  • You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
  • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
  • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
  • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
  • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 11Microsoft 365TeamsActive Directorydevice encryptiondata recoverybackup procedurestroubleshooting frameworkssystem imagingautomation
Soft Skills
communicationorganizationdocumentationmentorshipguidanceknowledge-sharingproblem-solvingadaptabilityteam collaborationtime management