IT Support Analyst II

Satellite Office

IT Support Analyst II at Satellite Office providing advanced technical support and resolving escalated IT issues. Collaborating with teams to ensure smooth IT operations and high-quality service delivery.

Posted 4/20/2026full-timePasig City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle advanced technical tickets and escalate issues appropriately.
Serve as point of escalation for IT Support Analyst I teammates.
Lead configuration and deployment of hardware for new hires, replacements, and special projects.
Coordinate and perform complex IT asset lifecycle activities, including procurement planning, auditing, and disposal oversight.
Conduct system imaging, encryption (BitLocker), data recovery, and backup procedures with expert-level proficiency.
Assist in implementing new IT tools, process efficiencies, automation, and self-service enhancements.
Support IT audits, governance, security compliance, and policy adherence.
Monitor and maintain IT systems, documentation, and knowledgebase articles.
Work closely with vendors on hardware/software procurement, warranty issues, and support tickets.
Maintain accurate and detailed updates in the ticketing system from intake through resolution.
Provide guidance, mentorship, and knowledge-sharing with the IT Support Analyst I team.
Keep asset inventory up to date.
Communicate clearly with management, internal teams, and end users regarding IT issues, updates, and project progress.
Help support local and remote office equipment setups, including occasional travel when needed.
Perform other related duties as assigned.

Requirements

What you’ll need

2-3 years in an IT Support role
Strong knowledge of Windows 11, Microsoft 365, Teams, and Active Directory.
ManageEngine imaging, ADManager, AssetExplorer
Experience with ticketing systems (e.g., JitBit).
Solid understanding of device encryption, data recovery, backups, and troubleshooting frameworks.
Ability to handle complex technical issues with minimal supervision.
Strong communication, organization, and documentation skills.
Ability to mentor junior analysts and assist in training efforts.
Ability to work in a fast-paced, occasionally noisy environment.
Dexterity and mobility to perform equipment setups and troubleshooting tasks.

Benefits

Comp & perks

You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows 11Microsoft 365TeamsActive Directorydevice encryptiondata recoverybackup procedurestroubleshooting frameworkssystem imagingautomation

Soft Skills

communicationorganizationdocumentationmentorshipguidanceknowledge-sharingproblem-solvingadaptabilityteam collaborationtime management